Lisa Foster was the keynote presenter at our recent annual continuing education event for referring dental offices. Her topic, “Crack the Code of Dental Office Dynamics,” sold out weeks ahead. No surprise, because the training was funny, engaging, and practical. She had us laughing and learning as she acted out the 9 Enneagram types as they might show up at the office so we could recognize, and empathize with, our own and our colleagues’ core motivations, superpowers and kryptonite. She had clearly done her homework.
After exploring each type’s approach to conflict, Lisa read real Yelp reviews and we worked in teams to resolve each issue according to the customer’s apparent Enneagram type. All of it – the stories, exercises, worksheets, and takeaways – was packed with insights we still talk about, and leverage, months later. I highly recommend Lisa as a keynote speaker. – Justin R. Wild, DDS, MS, Veil & Wild Orthodontic